AGB

Terms of Service

Last updated: October 23, 2026

Overview

This online store is operated by HH METAL OG RØR ApS, a company registered in Denmark.

Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to HH METAL OG RØR ApS.

Our online store and website, including all related information, content, features, tools, products, and services, provide customers with an online shopping experience. These products, services, and website features are collectively referred to as the “Services.”

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer the Services to you.

These Terms of Service, together with any policies referenced in them, explain your rights and responsibilities when you access or use the Services.

Please read these Terms carefully. They contain important information about your legal rights, including provisions relating to warranties, liability, dispute resolution, and applicable law.

By visiting, browsing, interacting with, or purchasing through our online store, you agree to be bound by these Terms of Service and our:

  • Privacy Policy

  • Return & Refund Policy

  • Shipping Policy

If you do not agree to these Terms or the policies incorporated into them, you must not access or use the Services.

Nothing in these Terms limits or excludes any rights that cannot lawfully be limited or excluded under applicable consumer protection law.

These Terms apply to orders placed through our online store for delivery to Germany, Austria, Czechia and Hungary, subject to the delivery destinations available at checkout.

Mandatory consumer rights in your country of residence remain unaffected.

Section 1 — Access and Account

By agreeing to these Terms, you confirm that you are at least the age of majority in your country, state, or province of residence, or otherwise have the legal capacity or authorization required to enter into a purchase contract.

Where permitted by law, you may allow minor dependants to use the Services on devices that you own or manage, provided that you supervise their use and accept responsibility for their activity.

To access certain features, browse our store, create an account, or purchase products, you may be asked to provide information including:

  • Your name

  • Email address

  • Billing address

  • Shipping address

  • Telephone number

  • Payment information

You confirm that all information you provide is accurate, current, complete, and lawfully provided.

You are responsible for maintaining the confidentiality and security of your account credentials and for all activity carried out through your account, except where applicable law provides otherwise.

You must not transfer, sell, assign, license, or provide access to your account to another person without our prior written permission.

You must notify us promptly if you believe your account has been accessed or used without authorization.

Section 2 — Our Products

We make reasonable efforts to display and describe our products accurately.

However, product colours, dimensions, textures, and appearance may vary depending on:

  • Your device

  • Screen settings

  • Browser

  • Lighting

  • Manufacturing variations

Images are provided for illustrative purposes and may not always represent the exact appearance of the item received.

Product descriptions, prices, specifications, and availability may be changed without prior notice where permitted by law.

We reserve the right to:

  • Discontinue products

  • Limit product quantities

  • Restrict sales by customer, region, or jurisdiction

  • Refuse orders where permitted by law

Nothing in this section affects your legal rights where a product is faulty, damaged, misdescribed, or otherwise does not conform to applicable consumer law.

Section 3 — Orders

When you place an order through our online store, you are making an offer to purchase the products listed in your order.

Your order is not accepted until we:

  1. Receive and process your payment; and

  2. Send confirmation that your order has been accepted.

An automated acknowledgement that we have received your order does not necessarily constitute acceptance.

We reserve the right to reject, limit, or cancel an order where permitted by law, including where:

  • A product is unavailable

  • Payment cannot be authorized

  • The price or product information contains an error

  • We suspect fraud or unauthorized activity

  • Shipping restrictions apply

  • The order breaches these Terms

If we reject or cancel an order after payment has been received, we will refund the relevant amount to the original payment method.

Please review your order carefully before submitting it.

Orders may be cancelled before dispatch. Once an order has been dispatched, it may no longer be possible to stop shipment, but you retain your applicable statutory withdrawal and return rights.

Purchases are subject to our Return & Refund Policy.

Unless otherwise agreed in writing, products purchased from our store are intended for personal or household use and not for commercial resale or export.

Section 4 — Prices and Billing

Product prices, discounts, offers, and promotions may change without notice.

The price charged will be the price displayed when you submit your order, subject to applicable law concerning obvious pricing errors.

Your order confirmation will show the amount charged.

Unless otherwise stated, displayed prices may not include:

  • Delivery charges

  • Customs duties

  • Import taxes

  • Handling fees

  • Other charges imposed by authorities or third parties

Applicable taxes, mandatory charges, and shipping costs will be disclosed before the customer submits an order, as required by law.

Promotional offers may be governed by separate terms. If promotional terms conflict with these Terms, the promotional terms will apply to that promotion.

You agree to provide accurate and current billing, payment, and account information.

You agree to promptly update relevant information, including your email address and payment details, so that we can complete transactions and contact you where necessary.

You confirm that:

  • You are authorized to use the payment method provided

  • The payment information is accurate and complete

  • Charges will be honoured by your payment provider

  • You will pay all properly disclosed charges associated with your order

Payments may be processed by Shopify or other authorized payment service providers.

Section 5 — Shipping and Delivery

We provide free tracked standard shipping to Germany, Austria, Czechia and Hungary, subject to the shipping conditions displayed at checkout.

Orders are normally processed within 1–2 business days. Shipping transit time is estimated at 5–10 business days, for an estimated total delivery time of 6–12 business days.

Shipping methods, estimated delivery times, and applicable charges are described in our Shipping Policy and during checkout.

Delivery dates and times are estimates unless we expressly state otherwise.

Delivery delays may occur because of circumstances outside our reasonable control, including:

  • Carrier delays

  • Customs processing

  • Severe weather

  • Industrial action

  • Natural disasters

  • Government restrictions

  • Incorrect delivery information provided by the customer

You are responsible for providing a complete and accurate delivery address.

For consumer orders, risk of loss or damage generally remains with us until the goods are physically delivered to you or to a person identified by you to receive them, except where applicable law provides otherwise.

Where you independently appoint a carrier not offered by us, risk may pass when the goods are handed to that carrier, subject to applicable law.

Nothing in this section limits your rights where goods are lost, damaged, delayed, or not delivered as required under applicable consumer law.

Section 6 — Intellectual Property

The Services and their contents, including:

  • Text

  • Logos

  • Brand names

  • Product images

  • Graphics

  • Videos

  • Audio

  • Page layouts

  • Designs

  • Software

  • Reviews

  • Written content

are owned by or licensed to HH METAL OG RØR ApS, Shopify, or relevant third parties and are protected by intellectual property laws.

You may use the Services only for lawful, personal, and non-commercial purposes, except where otherwise permitted by law.

Without prior written permission, you must not:

  • Copy

  • Reproduce

  • Modify

  • Republish

  • Distribute

  • Display

  • Sell

  • License

  • Download

  • Store

  • Scrape

  • Create derivative works from

any protected material available through the Services, except where expressly permitted by law.

Nothing in these Terms grants you ownership of, or a licence to use, any trademark, copyright, patent, design, trade name, domain name, or other intellectual property except as expressly stated.

The names, logos, designs, and slogans associated with our online store are owned by or licensed to their respective rights holders.

Shopify's name, trademarks, and logos belong to Shopify.

All other trademarks belong to their respective owners.

Section 7 — Optional Tools

We may provide access to tools, features, applications, or services supplied by third parties.

We may not monitor or control those tools.

Third-party tools may be provided on an “as is” and “as available” basis, subject to the third party's own terms and policies.

Your use of optional tools is at your discretion and risk.

You should review and understand the relevant third-party terms and policies before using any such tool.

We may introduce new tools, resources, and features in the future.

Unless otherwise stated, those additions will form part of the Services and will be subject to these Terms.

Nothing in this section excludes liability that cannot lawfully be excluded.

Section 8 — Third-Party Links

The Services may include links to websites, applications, services, or content operated by third parties.

We do not control those third parties and are not responsible for their:

  • Content

  • Accuracy

  • Availability

  • Security

  • Privacy practices

  • Products

  • Services

  • Terms

Accessing a third-party website is at your own discretion.

You should review the third party's terms, privacy policy, refund policy, and other applicable conditions before providing information or entering into a transaction.

Questions, concerns, or claims relating to third-party products or services should be directed to the relevant third party.

Nothing in this section excludes liability that cannot legally be excluded.

Section 9 — Relationship with Shopify

Our online store is powered by Shopify, which enables us to provide the Services.

Any purchase made through our store is made directly between you and HH METAL OG RØR ApS, provided that this company is the actual contracting seller.

Shopify is not the seller of the products offered through our store and is not responsible for:

  • Product quality

  • Product safety

  • Order fulfilment

  • Delivery

  • Refunds

  • Returns

  • Customer support

  • Disputes arising from purchases

To the extent permitted by law, you acknowledge that Shopify and its affiliates are not liable for claims, losses, or damages arising directly from purchases made through our store.

Nothing in this section excludes rights or remedies that cannot lawfully be excluded.

Section 10 — Privacy

Our collection and processing of personal information is governed by our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

Certain information may also be processed by Shopify under Shopify's own privacy policy.

Because our store is hosted through Shopify, information submitted through the Services may be transmitted to and processed by Shopify and authorized service providers in countries other than your country of residence.

Please review our Privacy Policy for information about:

  • The personal information we collect

  • How we use it

  • Who we share it with

  • Cookies

  • Data transfers

  • Data retention

  • Your privacy rights

  • How to contact us

By using the Services, you acknowledge that you have been provided access to our Privacy Policy.

Section 11 — Feedback, Reviews, and Submissions

If you submit or provide reviews, comments, ideas, suggestions, photographs, feedback, proposals, or other content, you grant us a non-exclusive, worldwide, royalty-free, transferable, and sublicensable licence to:

  • Use

  • Reproduce

  • Modify

  • Adapt

  • Publish

  • Translate

  • Distribute

  • Display

that content for operating, improving, advertising, and promoting the Services, subject to applicable law.

You confirm that:

  • You own the submitted content or have permission to provide it

  • The content is accurate where it states facts

  • Any incentives or compensation have been disclosed

  • The content does not infringe third-party rights

  • The content is not unlawful, abusive, defamatory, misleading, obscene, or malicious

  • The content does not contain malware or harmful code

We are not required to keep submissions confidential, pay compensation, or respond, except where applicable law requires otherwise.

We may moderate or remove content that we reasonably believe breaches these Terms or applicable law.

You remain responsible for the content you submit.

Section 12 — Errors, Inaccuracies, and Omissions

Information available through the Services may occasionally contain errors, inaccuracies, or omissions relating to matters such as:

  • Product descriptions

  • Prices

  • Promotions

  • Availability

  • Shipping charges

  • Delivery estimates

We may correct or update information where permitted by law.

If an obvious error affects an order, we may contact you to confirm whether you wish to proceed on corrected terms or cancel the affected order and issue a refund.

Nothing in this section permits us to remove or restrict consumer rights that apply by law.

Section 13 — Prohibited Uses

You may use the Services only for lawful purposes.

You must not use the Services:

  • For unlawful, fraudulent, or malicious activity

  • To violate applicable laws or regulations

  • To infringe intellectual property rights

  • To harass, threaten, abuse, defame, or harm another person

  • To submit false or misleading information

  • To distribute spam, malware, viruses, or harmful code

  • To impersonate another person or entity

  • To interfere with the security or operation of the Services

  • To collect personal information without lawful authority

  • To bypass security measures or access restrictions

  • To scrape or extract content using unauthorized automated tools

  • To resell or exploit any part of the Services without permission

We may suspend or terminate access where we reasonably believe these Terms have been breached, subject to applicable law.

Section 14 — Automated Agents

This section applies where software, automated systems, artificial intelligence tools, bots, or similar services access or interact with the Services on behalf of a user.

An automated agent must not:

  • Conceal that it is automated where disclosure is legally required

  • Misrepresent itself as a human

  • Bypass CAPTCHAs

  • Circumvent security controls

  • Ignore lawful access restrictions

  • Access the Services after being instructed not to do so, except where legally permitted

  • Interfere with normal operation

We may use technical measures to restrict or block automated access.

Automated use must comply with applicable law, these Terms, and any lawful technical instructions published by us.

Section 15 — Suspension and Termination

We may suspend, restrict, or terminate your access to the Services where reasonably necessary, including where:

  • You breach these Terms

  • We suspect fraud or unlawful activity

  • Your use creates a security risk

  • We are required to do so by law

  • Continued access may harm us, Shopify, another user, or a third party

You remain responsible for amounts properly due before termination.

Provisions that are intended by their nature to continue after termination will remain in force, including provisions relating to:

  • Intellectual property

  • Feedback

  • Liability

  • Indemnification

  • Privacy

  • Governing law

  • Outstanding payments

Nothing in this section affects your statutory consumer rights.

Section 16 — Disclaimer of Warranties

We take reasonable care in providing the Services but do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

Information provided through the Services is intended for general purposes.

To the fullest extent permitted by law, the Services are provided on an “as is” and “as available” basis.

Nothing in these Terms excludes or limits warranties, guarantees, or legal rights that cannot lawfully be excluded, including rights relating to goods that must be:

  • Of satisfactory quality

  • Fit for purpose

  • As described

  • In conformity with applicable contractual and statutory requirements

Any exclusion or disclaimer in these Terms applies only to the extent permitted by applicable law.

Section 17 — Limitation of Liability

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Breach of rights that cannot legally be excluded

  • Any other liability that cannot lawfully be limited

Subject to the above, and to the fullest extent permitted by law, HH METAL OG RØR ApS will not be liable for losses that:

  • Were not reasonably foreseeable when the contract was formed

  • Result from misuse of the Services

  • Result from unauthorized account access caused by your failure to protect credentials, except where we are legally responsible

  • Arise from events outside our reasonable control, subject to applicable law

  • Relate to business losses where products were purchased for personal use

Where you are acting as a consumer, nothing in these Terms limits your statutory consumer rights.

Section 18 — Indemnification

To the extent permitted by law, you agree to compensate HH METAL OG RØR ApS for reasonable losses, liabilities, damages, and costs arising from:

  • Your unlawful use of the Services

  • Your material breach of these Terms

  • Your infringement of another person's rights

  • Content you submit in breach of these Terms

This provision does not apply to the extent that the loss was caused by our own breach, negligence, or unlawful conduct.

Nothing in this section removes any mandatory protection available to consumers.

Section 19 — Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be applied to the maximum extent permitted by law or removed where necessary.

The remaining provisions will continue in effect.

Section 20 — Waiver and Entire Agreement

If we do not immediately enforce a right or provision under these Terms, this does not mean that we waive that right.

These Terms, together with the policies incorporated by reference, form the entire agreement between you and us concerning your use of the Services, except where otherwise required by law.

Any ambiguity will be interpreted fairly and in accordance with applicable law.

Section 21 — Assignment

You may not transfer your rights or obligations under these Terms without our prior written consent, except where permitted by law.

We may transfer our rights and obligations to another organization where permitted by law, provided that this does not reduce your rights.

Where legally required, we will notify you of such a transfer.

Section 22 — Governing Law and Jurisdiction

These Terms and any agreement through which we provide the Services are governed by the laws of Denmark, subject to mandatory consumer protection laws applicable in the customer's country of habitual residence.

Where applicable law allows consumers to bring proceedings in the courts of their country of residence, nothing in these Terms restricts that right.

Consumers residing in Germany, Austria, Czechia and Hungary retain